Refund and Returns Policy

Last updated: 08/23/2026

Every item we make is produced to your specification. This policy explains what happens if something is wrong.

Custom goods are not returnable

Because your order is manufactured to your design, colours, sizing and branding, it cannot be resold. We do not accept returns for change of mind, ordering the wrong size, or a design you approved and later decided against.

This is why we ask you to approve a mockup, and recommend a physical sample, before production.

When we will remake or refund

We will remake or refund your order if:

• The goods differ materially from the sample or specification you approved
• There is a manufacturing defect — failed stitching, print peeling or cracking, fabric flaws
• The wrong item, size or quantity was shipped through our error
• Colour falls below Grade 4 on the grey scale against your approved sample (see Terms, section 10.1)
• Measurements fall outside the tolerances in Terms, section 10.2
• Shrinkage exceeds the allowance in Terms, section 10.3, after laundering per the care label
• Decoration placement falls outside the tolerance in Terms, section 10.4

What is not covered

• Errors present in artwork, rosters, names, numbers or sizing you supplied and approved
• Variation within the tolerances stated in our Terms
• Slight colour differences between decoration processes, or between dye lots on a reorder
• Colour differences between a screen or printed mock-up and the finished garment
• Non-compliance with league or competition rules on number size, placement or design
• Damage from wear, laundering against the care label, or alteration after delivery
• Delays caused by customs, freight or events outside our control
• Change of mind, or a season or event being cancelled

How to raise a claim

1. Contact us within 14 days of delivery. Email info@wearszone.com or message us on WhatsApp with your order reference.

2. Send photographs. Clear images of the issue, the full garment, and the packing label. For measurement claims, include a tape measure in the frame. For colour claims, photograph the garment beside your approved sample in daylight.

3. We respond within 3 working days with an assessment.

4. If the claim is accepted, we will either remake the affected pieces at no cost or refund them, whichever you prefer. Where you have a further order with us, a remake can be produced and shipped with that order. We will tell you whether the affected goods need to be returned first.

Claims raised after 14 days can still be reviewed, but may be limited to a partial remedy.

Return shipping

If a claim is accepted and we ask for the goods back, we cover return shipping. If a return is agreed as a courtesy outside this policy, return shipping is yours.

Do not ship anything back before we confirm — unauthorised returns may not be accepted.

Samples

Virtual approval of the first piece is included with every order at no charge.

Where a physical sample is produced and shipped at your request, it is quoted and charged separately and is not refundable, as it involves its own production run and shipping.

A sample that does not match the mockup you approved is treated as a defect under this policy.

Refund timing

Approved refunds are issued to the original payment method within [10] working days of agreement. Your bank may take longer to show it.

Cancellation before production

See section 11 of our Terms of Service.

Contact

Wears Zone Jamat Khana Road, Street Akbar Minhas, Sialkot 51310, Pakistan Email: info@wearszone.com · Phone: +92 321 613 2990